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The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in Your Organization, by Nick Milton
PDF-Download The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in Your Organization, by Nick Milton
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Pressestimmen
"This is the most comprehensive book Ihave ever read of the implementation of KM.Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference."--Robert H. Buckman "Retired Chairman and CEO, Bulab Holdings, Inc. """Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too."--Colin Cadas "Associate Fellow KM, Rolls-Royce lpc ""For knowledge practitioners, no other KM book comes close. Milton and Lambe cover a comprehensive set of topics and challenges spanning the conception of KM to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey. Valuable in-depth case studies further enhance the value of this practitioner's bible."--Eric Tsui "Professor, The Hong Kong Polytechnic University ""A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement KM in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your KM book collection."--Professor Vincent Ribiere "Managing Director and Co-founder, IKI-SEA ""I've been working in KM for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again."--Nancy Dixon "Common Knowledge Associates ""This is the most comprehensive book I have ever read of the implementation of KM. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference."--Robert H. Buckman "Retired Chairman and CEO, Bulab Holdings, Inc. ""If you are new to KM, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward."--Mavis Lee "Head of Knowledge Management, Singapore Army, Training and Doctrine Command ""A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire KM programme!"--Murni Shariff "Senior Manager, Knowledge Management and Institutional Capability, PETRONAS "
Über den Autor und weitere Mitwirkende
Nick Milton is a Director and Co-Founder of Knoco Ltd., a knowledge management consulting company. He is the author or co-author of The Lessons Learned Handbook, Knowledge Management for Teams and Projects, Knowledge Management for Sales and Marketing (Chandos) and Performance Through Learning-Knowledge Management in Practice (Elsevier).Patrick Lambe is Adjunct Professor of Knowledge Management at the Hong Kong Polytechnic University and Visiting Professor in the Knowledge and Innovation Management Ph.D. program at Bangkok University. He is also the author of Organising Knowledge (Chandos).
Produktinformation
Taschenbuch: 303 Seiten
Verlag: Kogan Page (3. April 2016)
Sprache: Englisch
ISBN-10: 0749475536
ISBN-13: 978-0749475536
Größe und/oder Gewicht:
15,2 x 1,9 x 22,9 cm
Durchschnittliche Kundenbewertung:
Schreiben Sie die erste Bewertung
Amazon Bestseller-Rang:
Nr. 133.204 in Fremdsprachige Bücher (Siehe Top 100 in Fremdsprachige Bücher)
I am relatively new to knowledge management and have completed a large amount of training to become proficient in this job, but I have learned more from reading this book in a week than the last three years of training and hands-on experience.After reading this book and re-assessing the current level of KM implementation in my organization I have learned a lot about how we can improve, what barriers and pitfalls lie ahead of us, and what tools I can use to keep us on track.This book has greatly helped me in drafting a KM implementation plan for my organization and am fully willing to purchase this book for anyone else in my office, as long as they are willing to learn.Thanks for making this book and saving me years of barriers trying to get knowledge management off the ground. I can't thank you enough.I have four suggestions for how you can improve the knowledge management career field even further:1. Make an android and iphone application of this handbook, with each chapter being tabbed to the main page to make it easier to navigate and will make your handbook a one-stop shop for knowledge managers on their phone.2. Please make a handbook that clearly expresses the ways to implement knowledge management using SharePoint and overall technology. There was a part in chapter 25, objection 1. 'We do this already', to paraphrase it says, "KM is not just training, it's not just staff induction, it's not just a library, and it's certainly not just SharePoint." Currently my organization is at the content management, information management, and records management level. We have admin rights to SharePoint and sometimes we make useful inventions or innovations that improve processes, but if you could make a handbook to talk about the different ways we could use SharePoint, as well as all technology, to implement knowledge management I will greatly appreciate it.3. Please have a website where people can download templates of the multiple tools you reference in this book, such as the benefits mapping tool and the knowledge assets audit questionnaire. This isn't that big of a deal but anything that improves our career field and solidifies its usefulness is a good thing in my book.4. PLEASE get in contact with the military to assist with writing their instructions, handbooks, and manuals. Every branch has a career field that directly pertains to knowledge management. They would definitely listen to your venerable suggestions and it would help solidify our career field so that it doesn't get dissolved. If you need help finding contacts please email me and I will help you find the people to talk to.
This is a must read for anyone in the KM Business. Nick Milton goes deep in chapter one and does not let up. He knows his stuff. Milton is not, however, a technology person, and for that reason the book is light on the use of technology to implement the systems and processes he recommends. Nevertheless, I found myself nodding my head in agreement with most of what he had to say. The organization and discipline with which the content is delivered is a testimony to Milton & Lambe's professionalism. I particularly agree with the argument that KM needs to focus on accomplishing business goals and objective before customers can realize the value of KM. This means that KM consultants need to understand business organization, processes related to the functions and tasks of business, and what realistic measurable results an organization can expect. Milton does a good job of addressing these issues - with real-world examples. KM has had a spotted history, mainly because it has gone through a learning curve as an industry, and because there have been KM consultants in the business who I characterize as opportunists. Milton is not one of those people. Money well spent from my perspective.
Normally, I buy Kindle books for $1-3. So, seeing the price tag on this being $39.97, I was hesitant to purchase - it's a digital book, after all. There is even one review that recommended the authors reduce the price to make it more accessible for others.However, after only reading the first few chapters (I'll update this review when I'm finished), I can already tell this book was completely worth the price. The authors are clear and it is easy to understand this material. I know I'll be going back to refer to it repeatedly as KM is implemented in my company.Highly recommended so far!
Whether an expert or newbie to the knowledge management (KM) practice, this book is a great resource. Milton and Lambe did a fantastic job in explaining the different components of KM and making it practical by using real examples. I greatly enjoyed their insights on the KM strategy development elements such as identifying the business drivers to deciding how to handle the change management.
I’d consider this almost a cook book for planning and leading a KM implementation. Looks to be a good reference that I’ll be going to often as our project gets going. I might recommend something a bit shorter that could accompany this text for those unfamiliar with KM. But, yes—if you are leading or playing a key role in bringing KM to your organization you’d do well to have this with you on the journey.
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